top of page


Moore Cookies Please _NEW LOGO FINAL-02.
  • My event is next week. Can you squeeze me in?
    On rare occasions, we can accommodate a rush order. Rush orders are subject to a 25% fee of order balance.
  • How much do custom cookies cost?
    Cookies range in price from $72-$100+ per dozen. Pricing is based on the complexity of design and quantity of colors needed for the order. Example: Character Cookies (Paw Patrol, My Little Pony, etc) can require up to 10-15 colors and can cost in excess of $96-100+ per dozen depending on how many characters you’d like included. Monogrammed Wedding Cookies requiring 1-3 colors would cost approximately $72 per dozen. All cookies requiring hand painting of silver or gold tones would drive an additional fee.
  • How does payment for my order work?
    We require 100% prepayment for all orders. If your order total is more than $150, you may pay a 50% non-refundable retainer initially with the remaining balance due no later than 10 days prior to pickup date. Large orders (order total exceeds $500) require remaining balance finalized at least 30 days prior to pickup date. We currently use Square or Zelle as our invoicing/payment service. Payment or deposit must be finalized within 3 business days of invoicing.
  • Where are you located?
    We are located in Dallas, GA (northwest suburb of Atlanta). We offer pickup at our home in Dallas. Address is provided upon confirmed order. We do not operate a storefront where you may browse. Please visit our Gallery to see the quality of our work.
  • Do you ship your cookies?
    Yes, we do! We have shipped literally thousands of cookies over the many years we have been in the business of creating treats for you. We do everything we can to mitigate any breakage - we double box all cookies and wrap each duo of cookies in a bubble wrap bag. We have almost no issues with breakage. We have it down to a bit of a science. We almost always include a few extras in every box in the off-chance that something happen that is outside of our control. We are able to ship anywhere within the United States, Puerto Rico and all APO/FPO addresses. We cannot provide refunds for breakage in transit. We make every effort to mitigate this when packing the cookies.
  • How much advance notice is required to place an order?
    We recommend as far in advance as possible, but no less than two weeks notice is required to save you from a rush fee. Our calendar is often booked 6-8 weeks in advance
  • If I cancel my order, what is your refund policy?
    All refunds are provided in the form of a business credit only. There is no exception to this policy. Credit may be used up to one year from your original event date and may be split across multiple events, if preferred. Any credit not used within one year will be forfeited.
  • Should I refrigerate my cookies if I pick them up a few days prior to my event?
    We do not recommend refrigerating the cookies because the humidity in your refrigerator can cause mottling (color smear) on your cookies. Cookies should be kept out of direct sunlight and away from any source of heat.
  • Do you offer gluten, dairy or egg free cookies?"
    We have added Gluten friendly cookies to our menu. Please note that this means we use Gluten free flour and make every attempt to mitigate cross-contamination with gluten. We recognize there are some individuals with severe gluten allergies (ie: celiac disease) and we do recommend you consume with caution. There is a surcharge for gluten friendly treats to cover our costs. Gluten free flour costs approximately 7 times as much as traditional flour. We do not offer dairy-free, egg-free or vegan options at this time.
  • Am I able to have my cookies individually wrapped?
    Absolutely! All of our cookies come standard individually wrapped in resealable cellophane bags.
  • How long will cookies stay fresh?
    We recommend consuming cookies no later than two weeks from pickup or arrival.
  • Do you offer pre-sales for holidays such as Easter, Christmas, Valentine’s day, etc?"
    We do! We typically do not offer custom cookies outside of holiday pre-sales during major holiday weeks. These options may be located in our shop.
  • What if I have additional questions?
    Please feel free to reach out via the Contact options on our page. We are more than happy to address any questions or concerns you may have.
bottom of page