Frequently asked questions
How much advance notice is required to place an order?
We recommend as far in advance as possible, but no less than two weeks notice is required. Our calendar is often booked 6-8 weeks in advance
My event is next week. Can you squeeze me in?
On rare occasions, we can accommodate a rush order. Rush orders are subject to a 20% fee of order balance.
How much do custom cookies cost?
How long does it take to make one dozen cookies?
On average, it can take anywhere from 3 - 7 hours for one dozen. This is the biggest factor in pricing.
Am I able to have my cookies individually wrapped?
Absolutely! All of our cookies come standard individually wrapped.
Should I refrigerate my cookies if I pick them up a few days prior to my event?
We do not recommend refrigerating the cookies because the humidity in your refrigerator can cause mottling (color smear) on your cookies. Cookies should be kept out of direct sunlight and away from any source of heat.
How long will cookies stay fresh?
We recommend consuming cookies no later than two weeks from pickup.
Do you offer gluten, dairy or egg free cookies?
At this time, we do not.
Do you ship your cookies?
Yes! We do not recommend shipping cookies that use black icing as it is can be brittle and does not fair well in shipping. We are able to ship anywhere within the United States, Puerto Rico and all APO/FPO addresses. We cannot be held responsible for breakage in shipping. We make every effort to mitigate this when packing cookies; however sometimes things happen that are beyond our control.
How does payment for my order work?
We require 100% prepayment for all orders. If your order total is more than $150, you may pay a 50% non-refundable retainer initially with the remaining balance due no later than 10 days prior to pickup date. Large orders (order total exceeds $500) require remaining balance finalized at least 30 days prior to pickup date. We currently use PayPal as our invoicing service. Payment or deposit must be finalized within 3 business days of invoicing.
Do you offer pre-sales for holidays such as Easter, Thanksgiving, Hanukkah, Christmas, etc?
Where are you located?
We are located in Dallas, Georgia, approximately 30 miles northwest from Atlanta.
What if I have additional questions?
Please feel free to reach out via the Contact options on our page. We are more than happy to address any questions you may have.