Question 1

My event is next week. Can you squeeze me in?

Accepted Answer

On rare occasions, we can accommodate a rush order. Rush orders are subject up to 25% fee of order balance.

Question 2

If I cancel my order, what is your refund policy?

Accepted Answer

All refunds are provided in the form of a business credit only. There is no exception to this policy.

Credit may be used up to one year from your original event date and may be split across multiple events, if preferred. Any credit not used within one year will be forfeited.

Question 3

How much do custom cookies cost?

Accepted Answer

Cookies range in price from $72-$100+ per dozen. Pricing is based on the complexity of design and quantity of colors needed for the order.
 
Example: Character Cookies (Paw Patrol, My Little Pony, etc) can require up to 10-15 colors and can cost in excess of $96-100+ per dozen depending on how many characters you’d like included.
 
Monogrammed Wedding Cookies requiring 1-3 colors would cost approximately $72 per dozen.
 
All cookies requiring hand painting of silver or gold tones would drive an additional fee.

Question 4

How does payment for my order work?

Accepted Answer

We require 100% prepayment for all orders. We accept payment via Zelle or Square. Please note - payment via Square will incur an additional administrative fee to cover Square’s service fee. No additional fees are incurred for payment via Zelle.

Question 5

Where are you located?

Accepted Answer

We are located in Dallas, GA (northwest suburb of Atlanta).

We offer pickup at our home in Dallas. Address is provided upon confirmed order. We do not operate a storefront where you may browse. Please visit our Gallery to see the quality of our work.

Question 6

Do you ship your cookies?

Accepted Answer

Yes, we do! We have shipped literally thousands of cookies over the many years we have been in the business of creating treats for you.

We do everything we can to mitigate any breakage - we double box all cookies and wrap each duo of cookies in a bubble wrap bag. We have almost no issues with breakage. We have it down to a bit of a science. We almost always include a few extras in every box in the off-chance that something happen that is outside of our control.

We are able to ship anywhere within the United States, Puerto Rico and all APO/FPO addresses.

We cannot provide refunds for breakage in transit. We make every effort to mitigate this when packing the cookies.

Question 7

How much advance notice is required to place an order?

Accepted Answer

We recommend as far in advance as possible, but no less than two weeks notice is required to save you from a rush fee. Our calendar is often booked 6-8 weeks in advance

Question 8

Should I refrigerate my cookies if I pick them up a few days prior to my event?

Accepted Answer

We do not recommend refrigerating the cookies because the humidity in your refrigerator can cause mottling (color smear) on your cookies. Cookies should be kept out of direct sunlight and away from any source of heat.

Question 9

Do you offer gluten, dairy or egg free cookies?"

Accepted Answer

We have added Gluten friendly cookies to our menu. Please note that this means we use Gluten free flour and make every attempt to mitigate cross-contamination with gluten. We recognize there are some individuals with severe gluten allergies (ie: celiac disease) and we do recommend you consume with caution.

There is a surcharge for gluten friendly treats to cover our costs. Gluten free flour costs approximately 7 times as much as traditional flour.

We do not offer dairy-free, egg-free or vegan options at this time.

Question 10

Am I able to have my cookies individually wrapped?

Accepted Answer

Absolutely! All of our cookies come standard individually wrapped in resealable cellophane bags.

Question 11

How long will cookies stay fresh?

Accepted Answer

We recommend consuming cookies no later than two weeks from pickup or arrival.

Question 12

Do you offer pre-sales for holidays such as Easter, Christmas, Valentine’s day, etc?"

Accepted Answer

We do! We typically do not offer custom cookies outside of holiday pre-sales during major holiday weeks. These options may be located in our shop.

Question 13

What if I have additional questions?

Accepted Answer

Please feel free to reach out via the Contact options on our page. We are more than happy to address any questions or concerns you may have.

MAKE ANY EVENT JUST A BIT SWEETER

FAQs